Liz O’Connor - visiting from AustraliaA very big thank you to you and your team at Shop Mobility Belfast in assisting my family, and particularly my sister, to access a walking tour in Belfast. Having to organise this from Australia seemed daunting but your care, concern and ease of approach to our needs was very reassuring. In fact on the day concerned I understand you came to work early to help us organise a Scooter for my sister to use on the Political Walking Tour. The tour was a great eye opener and was only possible for my sister who experiences mobility issues because of your service. As well as being affordable, responsive and friendly, you and your colleagues went that extra length and even loaned family members umbrellas to use on the day, which I must say were definitely needed!Again Anne Marie, thank you so much in helping my sister and therefore all of my family, in meeting this great travel experience. I wish you and Shop Mobility Belfast all the best with your work and particularly for your future, you must be a great asset to the organisation.
I cannot thank you enough! Last week my elderly disabled mother needed to get to the bank & GPO to pay overdue bills and debits. She has had a bone fusion in her foot and is non-weight bearing, in addition to multiple non-visible disabilities. We were able to hire a scooter from Annemarie & Paul in order to pay her bills: she was very anxious as they were overdue. My mother was treated with the utmost of kindness, dignity & respect in Gresham Street. You are so blessed to have an individual like Annemarie as she has the greatest of understanding and empathy. You are also blessed to have volunteers like Paul & Kelsey that put clients with limited mobility at ease! Without funding for such a service a lot of individuals like my mum, would feel like a burden on family & friends. I cannot thank you enough for the help and support that you gave us and I cannot speak highly enough of your staff! Your service enables those with a lack of mobility to raise their confidence and self-esteem. Thank you.
Michelle McCoy (Disability Action)
I just want to say a big thank you and the team for helping to make the Disability Exhibition a success.
We had great feedback from the public, staff and volunteers about the friendly and efficient service that Shopmobility provided. Everyone had a great two days and I think this was a result of a joint effort of all there on the two days, your team were so busy, especially the Friday but everyone had a smile on their face – even in the hot sun!
Laura Stoops (Participating in Belfast Marathon)
I cannot recommend Shop Mobility Belfast highly enough! When my two friends and I decided to do the Belfast Marathon in aid of Mencap in Northern Ireland’s Big Step Forward Appeal (www.mencapbigstepforward.org)
, we set off in search of a light-weight sports wheelchair for them to push me in. As I normally use a powered wheelchair, I did not have a manual chair of my own. From the moment we contacted Shop Mobility Belfast to enquire if they provided sports equipment such as a light-weight wheelchair, they were so friendly, helpful and kind. Not only did they provide us with an amazing wheelchair to use on the day of the marathon, but they went above and beyond to ensure we had time to practice in it as well. Without Shop Mobility Belfast, we would not have been able to participate in the marathon, so we are sincerely grateful. We could not be happier with the friendly and personal service they provided and would strongly urge anyone to get in touch with them to find out what they can help you achieve!
Susan Tait ( Visiting from Scotland)
Can I just say a huge thank you to Mark, Anne-Marie and the rest of the Team at Queen Street for all your help in hiring a mobility scooter for my dad. We were in Belfast from Scotland for a 2 day celebration and I contacted the shop in advance for information. Anne-Marie and Mark helped greatly in planning my trip and my worries about getting my dad about, as he has mobility problems due to an unsuccessful knee operation plus COPD and asthma. The service provided was first class from first contact, assessing, providing and delivering the scooter to our hotel and then collecting again on the Monday. It is a fantastic service to have to help people in situations like this - a must for any City. We hope to return again and will not hesitate to get in touch. Thanks guys from us all!
Alan E. Tilson Rev. Canon ( RVH Service User)
I saw your office at the Royal Victoria Hospital, Belfast recently when my wife was a patient. Since discharge she has had to return to clinics and the use of your wheelchairs has been of tremendous benefit. Peter has been most helpful and we want to commend him for his good work and attitude. This is a most helpful and indeed essential service and if funds permit it should be extended to other hospitals. Very many thanks to your staff and volunteers for providing this excellent service.
Dawn Robinson (Member)
Thanks to this wonderful charity, I gained a freedom which has been lost to me these past 5 years. This time yesterday I was just like you, sitting in my prison/living room reading testimonials about this charity. Well what have I got to say to you? Pick up the phone right now and call your nearest shopmobility centre. I'm certain you'll be as lucky as I was to find yourself chatting to the loveliest of people, so kind, considerate and helpful.
They have thought of everything to help people like you and me. So call make arrangements to go see them, take your driving licence, passport or something with your photo on and a bill with your address on and if you have a wee passport style photo take it along too and that's it that's all you need to get your freedom and independence back!!! The paper work is one sheet and requires your name, address, DOB and the name and address of an emergency contact. That's it! Then you'll be popped on a scooter (well in my case it was a scooter), and be given the simple instructions for its use, then out the door for a quick go around the block, just to get comfortable with its use. And that's it!!! Off I went for a days shopping in Belfast, first time in five years!!! Oh and don't worry if you don't feel confident enough to go by yourself and you haven't any family or friends available to go with you, because one of the brilliant volunteers at the charity will offer to go with you!! How wonderful is that, they really have thought of everything to help people like us. So don't hold back phone them today, if you phone through to Belfast you'll get a chance to meet the team there. There's Mark, a really lovely and kind chap, Ann-Marie who's really thoughtful and Tom who is just a hoot and puts you at ease straight away when you first try out the equipment, so helpful and kind.
Truly the most thoughtful and kind people I have met in an age they made a great day wonderful. So please give this fantastic charity a chance to change your life for the better and tell everyone you know to give them a try or lend them a helping hand they are a very deserving charity. So yesterday, Belfast, and my first adventure, thanks to shopmobility trust me it's the first of many. Don't forget to write and tell them about your first shopmobility adventure!
Anita Paap (Visitors from the Netherlands)
Dear Sir or Madam, My husband and I are from the Netherlands and came specially for a weekend trip to Belfast to enjoy Sail Belfast combined with the other attractions. We were very very disappointed when we found out that the hop on hop off bus couldn't drop us off near the Titanic museum, nor another bus or taxi as every route was closed. My husband is 79 and has difficulties walking. Then I noticed on the Tall Ship venue map ' Shopmobility Belfast' and went over there. I cannot express enough how reliefed and happy I was, that I could get a wheelchair for my husband! The service and assistance was outstanding. They walked with me back to my husband, I had the choice of two different wheelchairs, so he could pick whatever was the most comfortable and they looked after the walker. I can truly say, that your staff saved our holiday. From sadness and misery and anger to happiness and gratitude for so much friendliness and assistance. Again thank you very much and we will keep a nice memory of Belfast in our hearts. With kind regards, Anita Paap Netherlands
Rosemarie Curran (New member from Newcastle Co.Down)
We really wanted to take a moment to extend a huge thank you to the ShopMobility Team at the Tall Ships/Odyssey last week. This was our first time using Shop Mobility and we were a little unsure of the process - and to be honest of using a scooter at all (though it was much needed). Your team, especially Mark and Kevin made the experience incredibly easy for us - and indeed an enjoyable one - such positive, helpful people - a delight to have met them. It was such a positive experience we can really see ourselves making use of Shop Mobility all the time - it has given us a new lease of life and we cannot thank you enough. With very best regards, Rosemarie and John Curran, Newcastle
Jim O'Hare (Member)
I was sitting most of my days at home watching the TV, After visiting the swimming pool in the morning for an hour or so exercising.I cannot walk that far as of my weight 24 st. I did not know about mobility until my wife and I went to Derry -Londonderry for a weekend break our daughter arranged for our anniversary.I went to the foyle centre to see if I could hire a scooter,but was told that you had to be a member to get 1.I joined there & then. The people were very friendly & helpful It was then that I learned there was mobility shops all over.These people worked 24-7 to help people like me, Mark & Tom has helped me no end of times making a scooter available for Georges market and round town.I looked forward to going into their shop in Queen st on a Friday morning.The staff are second to none,they can't do enough for you.My life has change immensely thank you boys, yours big Jim